Contact Mulberry Water Restoration

What should Mulberry homeowners do in the first hour after a leak?

Start by making the area safe, then cut off the water at the closest valve you can reach. You don't need to clean anything up before you call.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• Close the main water valve if you can't tell where the leak is. It's usually where the water line enters the house, often near the water meter.
• Water rising from a basement floor drain usually means the sewer line is backing up. Keep people and pets away from it and hold off on laundry and showers until the crew checks it.
• If the sump pump is running nonstop and still losing ground, tell us on the call, because that changes what equipment the crew brings.
• If heavy rain is pushing water in, move valuables up and away from the walls where it's coming through.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What will we ask when you call about water damage in Mulberry?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• What started it, if you know, like a burst pipe or rain coming in.
• Whether neighbors on your street are seeing the same backup, which can point to the public sewer.
• How deep the water is in the basement and whether it has reached the furnace or water heater.
• When it started, even if it's a guess.
• Whether you're in a condo or townhome, and if a neighbor's unit is also wet.
• Anything the crew needs to get in, like a gate code or where to park.
• If the furnace or water heater got wet.

Short answers are enough, since the crew will look at everything again in person.

What happens on site after you call?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

Sewage backups add a cleaning and disinfecting step, and the crew will tell you which soaked materials can be cleaned and which have to come out.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

What should the crew know about homes in Mulberry?

Since full basements and crawl spaces are both common here, tell us which one your house has, because it changes where the crew looks first. Original cast iron sewer laterals are common in older homes here and are worth mentioning when a drain backs up. Outside water from a storm calls for a different plan than a burst pipe, so let us know which one you're dealing with. Share what you know about the house on the call, even if it's a rough guess.

Does this page cover your part of Mulberry?

The Mulberry crew covers these neighborhoods:

• Jackson Street Corridor · most with basements
• Main Street District · most with basements
• Perrin Street Residential Area · homes from the 1920s to 1950s, basements are common
• West First Street Area
• Luther Villa and Senior Living District

If you're just outside Mulberry, in Dayton, Rossville, Clarks Hill, Frankfort and Battle Ground, this is still the number to call. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do people ask before calling about water damage in Mulberry?